Monitoring & Mgmt. Services (MMS)

Server, Network and application monitoring are required on a 24 by 7 basis to increase reliability and confidence in the stability of the environments. Reactive and Proactive actions go hand in hand.

Once you have taken care of your end users directly through Service Desk an On Site support, now you need to focus on the actual operation of the supporting elements of your infrastructure.

Servers, Networks and the applications that carry the backend work need to be monitored and maintained.

Prevention is today more strategic than ever before. Anyone can fix an issue once its been made known, but preventing a fail in the operation of your business is what saves money.

Reasons to outsource a your Server and Network Support

 

  • While you could do it internally, why would you when the evolution and changes in technology require constant update and change in the profiles of the experts.
  • Typical 24 by 7 shifts are difficult to support without an extended team that is switched in and out. Keeping that in house is expensive and high risk.
  • Outsourcing it raises the quality bar and  competitiveness of the model which at  the end of the day reflects on the service.
  • It is a service highly commoditized and  understood, which minimizes risk of transition which could be a deterrent to outsourcing.

Benefits derived from an outsourced service for Servers and Networks

  • The coverage offered by a vendor can be defined as needed, from a 24 by 7 live to a typical business day only.
  • Increased confidence in the infrastructure and platform can now be measured and tracked with the right SLA definition.
  • Adoption of processes will assure preventive actions are taken all the time, and these can be tracked thru SLAs and the right incident management process, which can then be presented to the CIO.
  • Continuous Service Improvement will give the CIO elements to assure year over year savings to the business.
  • A highly effective distributed team, making the most efficient use of your locations and user demand for service. In many cases with the right set of tools, it can be done remotely.

Features of the Server and Network Support

 

  • Process driven and based on Standard Operating Procedures, aligned to ITIL.
  • Can be provided 24 by 7 down to regular business hours live or on call.
  • Includes support for Storage, Servers, Networks, Databases, Applications (Middleware).
  • Can be just hands and feet on the data center, or highly specialized profiles.

Monitoring & Mgmt. Services (MMS) Contact

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